Collection

Debt Collection & Recovery Services

Professional, compliant, and ethical debt recovery, skip tracing, and field collection solutions

Tele-Collection Services

Structured outreach through professional call centers for early-stage delinquency and EMI reminders.

  • Multi-lingual outbound call support
  • Automated payment reminder notifications
  • Ethical & RBI compliant communication

Field Recovery & Visit

On-ground field agents conducting physical verification and doorstep visits for hard-to-reach accounts.

  • Verified & trained field recovery team
  • Real-time geo-tagged visit reporting
  • Structured negotiation & settlement plans
High Precision

Skip Tracing & Legal Aid

Advanced tracing techniques to locate absconded defaulters alongside legal support for recovery cases.

  • Address & contact tracing intelligence
  • Pre-legal notice drafting & dispatch
  • Asset tracking & recovery assistance
100% Compliance
Pan-India Network
High Recovery Rate
Data Security Focus

Ethics & Compliance Standard

  • DRA Certified: Agents trained according to Debt Recovery Agent guidelines
  • Respectful Communication: Strict adherence to polite interaction protocols
  • Time Window Strictness: Contacting borrowers only within authorized working hours
  • Privacy Protection: Strict non-disclosure of customer debt details to third parties
  • Audit Trails: Call recordings and field visit logs maintained for quality checks

Portfolio Buckets Handled

  • Soft Buckets (1 to 30 DPD): Friendly EMI reminders & payment link distribution
  • Mid Buckets (31 to 90 DPD): Tele-followup combined with structured field visits
  • Hard Buckets (90+ DPD / NPA): Intensive skip tracing, field resolution & legal notice
  • Written-Off Accounts: Deep skip tracing & structured one-time settlement (OTS)

Collection & Recovery Process Workflow

1
Portfolio Allocation

Secure data transfer, bucket classification, and assignment.

2
Tele Outreach

Systematic phone follow-up, digital notices, and payment links.

3
Field Intervention

Doorstep visits, skip tracing for missing debtors, and counseling.

4
Resolution & Payout

Payment collection through official channels and status closure.

Frequently Asked Questions

Yes, all our tele-calling and field recovery agents operate strictly under the Code of Conduct laid out by regulatory authorities (including DRA certification and RBI guidelines), ensuring ethical treatment at all times.

Skip Tracing is a specialized investigation technique used to trace defaulting borrowers who have changed their contact numbers, residential address, or job location without updating the lender.

All repayments are directed strictly through the official collection channels of the bank/NBFC (like official payment gateways, direct bank transfers, or official company receipts).